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Support

TicketsX

Discord tickets, a web portal and in-game support in one plugin.

 

 

View in the shop
Opening and answering a ticket in game, on a server with no Discord bot
Opening and answering a ticket in game, on a server with no Discord bot
The web portal where staff and players sign in
The web portal where staff and players sign in
/ticket portal gives a player a one-time sign-in code
/ticket portal gives a player a one-time sign-in code

What it does

Players open support tickets from Discord or in-game. Each ticket gets a private Discord channel, staff replies reach the player in Minecraft chat, and closing a ticket files an HTML transcript. The Discord bot, the web portal and the commands all run inside your Paper server.

  • Private Discord channel per ticket, with buttons and slash commands
  • Staff replies arrive in the player's Minecraft chat
  • Web portal where players follow their tickets
  • HTML transcripts when a ticket closes
  • SQLite out of the box, MySQL if you want it
  • Can run without Discord for in-game and portal only